* I can't log on.

• You need to have a University of Hartford email account in order to access Blackboard.  If you do not have University email, contact ITS at (860) 768-5999.
  • Note:  If you are a recent graduate of the University who is now an instructor, you do not need to apply for a new email account.  Contact ITS to have your email switched from student to instructor status.
• Your Blackboard username is the same as your University email username.  If you do not remember your email username, you can search for it here:   http://vax.hartford.edu/www/white_pages.html.
• There is a one to two day delay between applying for University email and being able to access Blackboard.  If you are brand new to the University, you may need to wait a day or two before accessing Blackboard.
• Be sure you are entering only the first part of the email address as your username (e.g. jdoe if your email is jdoe@hartford.edu).
• Your password is the last 4 digits of your University ID only.
• If you can’t remember your password, click on the Forgot My Password link on the logon screen.   A link will be sent to your University email, allowing you to reset it.
• If you are using letters in your password, remember that passwords are case sensitive.  Be sure that Caps Lock is not turned on.
• Try switching browsers.  Blackboard works best in Firefox and Internet Explorer 8.
• Be sure cookies are enabled in your browser and that popups are allowed in Blackboard.
• Firewalls may cause problems.
• If you have checked all of these items, contact FCLD for assistance:  (860) 768-4661.