* When my students click on a content area in my course, it tells them that the content is not available.

Students may have difficulty accessing course content if they are using Internet Explorer 9.  It is recommended that students and instructors use the Firefox browser to access Blackboard.  Firefox can be downloaded here:  http://www.mozilla.org.

* When I try to edit a menu button in IE9, it makes a duplicate button.

Blackboard 9 has a number of issues with Internet Explorer 9.  It is recommended that you use the Firefox browser, which can be downloaded from http://www.mozilla.org.

* My students are having trouble taking my online test. Why is this and what should I tell them?

Using an uncertified browser, losing an internet connection or starting a test and then using the back arrow to back out of it are some of the many triggers that cause problems with Blackboard tests.  Many instructors give a low stakes practice quiz so that students who have never taken a Blackboard test get a chance to ‘mess up’ once.

* Which browser should I be using to build my course?

Typically, Firefox is a better bet on both PCs and Macs.  Other browsers tend to work fine as well, but please note that Internet Explorer 9 has significant difficulties with Blackboard 9.


Please visit this link for a list of certified browsers for both PCs and Macs:http://kb.blackboard.com/pages/viewpage.action?pageId=72810639